Support
Last updated: July 27, 2026
Something not working, or a number that doesn’t look right? Email us and a real person will get back to you — usually within 2 business days.
To help us answer quickly, tell us the email address on your account, which device you’re using, and what you expected to happen. Please don’t send your password or full bank account numbers — we will never ask for them.
Help inside the app
You can also reach us without leaving HarmonyBudget. Tap Penny, the money coach on the Home screen, and choose Talk to a human from the chat menu to start a live support conversation.
Penny is an AI assistant, not a person, and general information from Penny is not financial, legal, or tax advice. For anything about your account, billing, or a bug, use the support email above or the “Talk to a human” option.
Common questions
I forgot my password.
On the sign-in screen, tap Forgot password and enter your account email. We’ll send you a link to set a new one. If the email doesn’t arrive within a few minutes, check your spam folder, then contact us.
My savings total looks wrong.
Your tracker adds up the contributions recorded on your plan, including any prior savings you entered during setup and the monthly amount from a confirmed auto-debit. If a figure still looks off, email us the amount you expected and what the app shows, and we’ll investigate the account directly.
How does the auto-debit work?
HarmonyBudget does not move your money. You set up the transfer yourself at your bank, then confirm the amount and start date in the app so we can track it. Each month the app records one contribution of that amount toward your goal.
Because we never touch your bank, changing or cancelling the transfer has to be done at your bank. Update the amount in the app afterward so your plan stays accurate.
Are the FHSA and down-payment numbers accurate?
They are estimates, based on the information you enter and on published contribution rules and mortgage down-payment tiers. They are not financial, legal, or tax advice. Confirm anything that matters with the CRA, your lender, or a qualified professional before you act on it.
How do I delete my account?
In the app, open your Profile from the person icon in the Home header, then choose Delete account. This permanently removes your account and your savings plan.
Deletion cannot be undone. If you’d rather we handle it, or you can’t sign in, email support@harmonybudget.com from the address on your account. See our Data Retention and Disposal Policy for how long anything residual is kept.
Which devices are supported?
HarmonyBudget runs on iPhone and iPad on a currently supported version of iOS. If the app won’t open or update, restart your device and make sure you’re on the latest version from the App Store before contacting us.
Your data and privacy
Our Privacy Policy explains what we collect and why, and our Terms of Service govern your use of the app. For privacy requests specifically — access, correction, or deletion of your personal information — write to privacy@harmonybudget.com.
Reporting a security issue
If you believe you’ve found a vulnerability, please report it privately to security@harmonybudget.com rather than posting it publicly, and give us a reasonable chance to fix it. If you think someone else has access to your account, change your password and contact us right away.